I don’t think I can ever sing enough praise about our experience with Rosanne and Nikki. My husband and I recently moved to Jacksonville, FL from Columbus, OH. We are young and starting our lives together in a new city, so we were hesitant to consider purchasing a home; however, after a year of renting and settling into our new jobs, it felt like the right time.
I was looking at a home on Zillow and wanted to set up a time to see it; within an hour or two of requesting a showing, Rosanne called. She was very personable and willing to work with our crazy work schedule. She was bright and cheerful when she showed us the home, and asked insightful questions about what we were looking for in a home. She had other properties in mind for us, and set up a personalized page through their real estate site that really helped us get a better idea of the home we wanted.
After weeks of searching and no luck, Rosanne made an exciting suggestion about building. Being so young, we never dreamed our first home would be new construction, but were eager to learn more about the prospect. She set up a meeting and attended it with us, asking questions by our side and explaining real estate jargon throughout the process. We left with a packet of information and a newfound love for an up-and-coming community.
We signed the documents and were sad that the home search was over and our connection with Roseanne would end . . . except it didn’t! She informed us that she and Nikki would be with us every step of the way! Rosanne stayed on email chains and attended purchase meetings, and put us in touch with an incredible lender and agent who helped us continue the behind-the-scenes work of the buying/building process.
Nikki attended our design meeting, and was so cheerful and excited for our home buying experience. She asked the design studio questions we were too afraid to ask, and made sure that we were comfortable with every choice we made. She was a very present and encouraging part of our experience, and even took pictures of us throughout the meeting so we could look back on the awesome memories.
As the building process continued, we began stumbling into some issues with our project manager on the build. But it was Rosanne & Nikki to the rescue! They attended pre-drywall meetings, demanding that changes be made and that our skeleton of a house would become the home of our dreams. At our final pre-closing meeting, they brought their broker (who was extremely knowledgeable and refused to take no for an answer; we like to call him their “ace up their sleeve”) and the builder’s sales agent (who would bring important information about our building experience to management). The fact that Rosanne & Nikki attended this meeting with the project manager was incredible, but to have them bring so many extra eyes and voices of persuasion to ensure that a project manager would not bully us young, inexperienced buyers . . . it brought me to tears!
Rosanne & Nikki truly care about their clients and will do absolutely ANYTHING to make sure you are taken care of. They will stop at nothing to provide you with a positive buying environment, and will always fight for what is right. They are not only incredible agents, but are also incredible women. You don’t just leave your experience with a new home; you leave with new friends.
Rosanne & Nikki, we thank you from the bottom of our hearts. We would not have the beautiful home we have today if it weren’t for your hard work and dedication to taking care of us. You are wonderful! We love you!